Return & Exchange Policy
Effective Date: April 25, 2026
At GloKroy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple Return & Exchange Policy to ensure a smooth shopping experience.
By placing an order on glokroy.com, you agree to the terms below.
1. Eligibility for Return or Exchange
You may request a return or exchange if:
- You received a damaged product
- You received the wrong item
- The product has manufacturing defects
- The product is incomplete or missing parts
- The size/color differs from your order (where applicable)
Requests must be made within 3 days of receiving the product.
2. Conditions for Return
To qualify for a return or exchange, the item must be:
- Unused and in original condition
- In original packaging
- With tags, labels, invoice, and accessories intact
- Free from customer-caused damage
We reserve the right to reject returns that do not meet these conditions.
3. Non-Returnable Items
The following items may not be eligible for return or exchange:
- Used or damaged products by customer misuse
- Personal care items
- Innerwear or hygiene-sensitive items
- Perishable goods
- Customized or special-order items
- Digital products or downloadable items
- Clearance / final sale items
4. Exchange Process
If your exchange request is approved:
- We will arrange replacement based on stock availability
- If the same item is unavailable, you may choose another product or store credit
- Price differences may apply for alternate products
5. Refund Policy
If a return is approved and exchange is not possible:
- Refunds may be processed via original payment method, mobile banking, bank transfer, or store credit
- Refund processing time may take 7 to 15 business days depending on payment provider
Delivery charges may be non-refundable unless the error was from our side.
6. Return Shipping
- If the issue was caused by GloKroy (wrong, defective, damaged item), return shipping may be covered by us
- If the return is due to customer preference, return shipping charges may apply
7. How to Request Return or Exchange
Please contact our support team with:
- Order number
- Product name
- Reason for return/exchange
- Photos or video proof (if damaged/wrong item)
8. Right to Refuse
GloKroy reserves the right to refuse fraudulent, abusive, or policy-violating return requests.
9. Contact Us
GloKroy
371/5, Ahmed Nagar, Paikpara, Mirpur-1, Dhaka-1216, Bangladesh
Email: [email protected]
Phone: 09647476465
Website: glokroy.com
