At GloKroy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple Return & Exchange Policy to ensure a smooth shopping experience.
By placing an order on glokroy.com, you agree to the terms below.
1. Eligibility for Return or Exchange
You may request a return or exchange if:
You received a damaged product
You received the wrong item
The product has manufacturing defects
The product is incomplete or missing parts
The size/color differs from your order (where applicable)
Requests must be made within 3 days of receiving the product.
2. Conditions for Return
To qualify for a return or exchange, the item must be:
Unused and in original condition
In original packaging
With tags, labels, invoice, and accessories intact
Free from customer-caused damage
We reserve the right to reject returns that do not meet these conditions.
3. Non-Returnable Items
The following items may not be eligible for return or exchange:
Used or damaged products by customer misuse
Personal care items
Innerwear or hygiene-sensitive items
Perishable goods
Customized or special-order items
Digital products or downloadable items
Clearance / final sale items
4. Exchange Process
If your exchange request is approved:
We will arrange replacement based on stock availability
If the same item is unavailable, you may choose another product or store credit
Price differences may apply for alternate products
5. Refund Policy
If a return is approved and exchange is not possible:
Refunds may be processed via original payment method, mobile banking, bank transfer, or store credit
Refund processing time may take 7 to 15 business days depending on payment provider
Delivery charges may be non-refundable unless the error was from our side.
6. Return Shipping
If the issue was caused by GloKroy (wrong, defective, damaged item), return shipping may be covered by us
If the return is due to customer preference, return shipping charges may apply
7. How to Request Return or Exchange
Please contact our support team with:
Order number
Product name
Reason for return/exchange
Photos or video proof (if damaged/wrong item)
8. Right to Refuse
GloKroy reserves the right to refuse fraudulent, abusive, or policy-violating return requests.
